Audience Services Associate
Audience Services Associates are part of a dynamic team at Theater J, the largest arts program of the Edlavitch DC Jewish Community Center (EDCJCC). The EDCJCC is currently undergoing a renovation with an expected completion in the summer of 2019 that will feature a new centralized Ticket Office for the arts.
The Audience Services Associate provides ticket office and front of house support to ensure the highest level of customer service for Theater J patrons through every stage of their ticket purchase process and visit.
Monday to Friday, 12:00 to 4:00 p.m.
Additional three-hour shift available at performance times, including nights and weekends.
The Audience Services Associate provides the frontline of customer service, selling both subscriptions and single tickets, answering patron’s questions via phone and in person, processing exchanges and donations, and performing other administrative duties. The Audience Services Associate also participates in the annual subscription campaign, assists with group sales and reservations, and other tasks assigned as assigned by supervisor.
Shifts of 4 – 5 hours based on the performance schedule and run-time, including nights and weekends.
The Audience Services Associate oversees all front of house operations, including providing excellent customer service, supervising volunteer ushers, managing concessions, and aiding audience members in making their experience at Theater J rewarding and seamless.
- Strong customer service skills in person, via email, and over the phone.
- Ability to maintain a friendly and professional demeanor under pressure.
- Exhibits strong computer skills.
- Must be able to move concession items up to 50lbs.
- Experience using a customer database, POS, or ticketing system a plus but not required.
- Direct ticket office/house management experience preferred but not required.
Please send letter of interest and resume to Brian Andrade, Director of Patron Services at Brian@theaterj.org. No phone calls please.
The Edlavitch DCJCC is an inclusive equal opportunity employer.
Please consider joining Theater J’s dedicated team of volunteer ushers!
Our ushers arrive one hour before the show to help greet patrons, take tickets, pass out programs, sell concessions, and create a pleasant theater going experience for our audiences, as well getting to see the performance.
If you are interested in becoming an usher, please contact Director of Patron Services, Brian Andrade at or 202.777.3268.
Theater J internships offer a unique opportunity for individuals to gain hands-on experience in the country’s largest and most prominent Jewish theater. Interns gain practical knowledge of the daily activities of the theater and receive expert training and mentorship from Theater J staff.
To apply, please send a cover letter and resume to the appropriate contacts listed below under the description for the desired internship area of focus. Theater J accepts applications on an ongoing basis from college-aged applicants and above.
The Theater J Marketing/Development Internship is a project oriented program allowing individuals to receive an in-depth view of the administrative and management side of a professional theater.
- Support theater staff with the day to day administrative activities of a professional theater in the areas of marketing, development, patron services, and general management.
- Assist in the creation and disbursement of marketing and publicity materials.
- Assist with developing content for Theater J’s social media presence.
- Support theater staff with implementation of new strategies and initiatives for both fundraising and marketing.
- Provide support around research and expansion of new marketing initiatives.
- Assist with the creation and disbursement of fundraising documents such as our annual appeals, donor reports, proposals, letters of inquiry, etc.
- Assist with prospective donor research and cultivation, as well as stewardship for our current donors.
- Assist with research into foundations and grant programs.
- Participate in weekly staff meetings.
- Support staff in the execution of special events at Theater J including opening nights, donor cultivation events, and the annual benefit.
- Attend rehearsals and performances of Theater J productions.
- A working knowledge of theater making and practices.
- Exceptional written communications skills.
- Highly organized and detail oriented.
- Enjoy working in a fast paced environment.
- Facility with Microsoft Office Outlook, Word, and Excel.
- A sense of humor is required.
- Knowledge of database management, graphic design, marketing, and/or communications a plus.
- The ideal candidate is interested in a career in theater administration.
This is a volunteer internship position. Housing is not provided. Accepted interns will work 16-20 hours per week. Current students and young professionals are encouraged to apply.
To apply, please send a resume and cover letter to Theater J Director of Marketing and Communications, Laurie Levy-Page.
Theater J produces six to seven full-length plays each season in our 238-seat proscenium theater. Each season includes plays by both emerging and established writers whose work deals with at least one of the following three categories: ethical questions of our time, inter-cultural experiences that parallel Jewish experiences, and the changing landscape of Jewish identities. We have a special interest in plays that fit our mission written by women and artists of color. We also produce an annual Yiddish Theater Lab series featuring English-language readings and workshops of work from or inspired by the Yiddish Theater canon.
Theater J accepts unsolicited script submissions in the following categories only:
- Previously produced plays written by Israeli artists;
- English-language translations or adaptations of plays from the Yiddish Theater canon;
- plays submitted by agents.
Due to the volume of scripts we receive and our desire to respond to playwrights with care and promptness, Theater J is unable to accept any other unsolicited submissions of new work. This includes letters of inquiry, synopses and dialogue samples.
If you wish to submit a script but are not currently represented by an agent, we recommend that you join the New Play Exchange via NNPN where we regularly seek and review scripts.
Agent-submitted scripts, Israeli-authored or produced plays, and English-language translations or adaptations of plays from the Yiddish Theater canon should be emailed to LitOffice@TheaterJ.org.
Before submitting, please make sure that your script is aligned with our mission. It may also be helpful look at our current and past programming to get a better understanding of our producing interests.
Theater J auditions each year for the upcoming season. During two days of Equity Principal Auditions, there are opportunities for both AEA and non-AEA members to audition on a first come, first served basis. Actors Equity Members will be given priority in scheduling with Equity Membership Candidates and then non-union actors being seen as time allows. Please note that Theater J casts DC local hires only.
If you are unable to attend audition, please submit your picture and resume to Theater J’s Casting Director, Jenna Duncan: email@example.com
All received photos and resumes are reviewed, and actors are contacted individually to schedule auditions based on their experience and training.
Check back for updated dates and opportunities.