Ticket Office

Ticket Office Information

Phone: 202.777.3210
Email: theaterj@theaterj.org
Theater J’s Ticket Office is open from 1:00PM – 5:00 PM Monday – Friday and one hour prior to performance.

 

Attending a Performance (As of 8/6/2021)

  • MASK REQUIREMENTS
    • Mask-wearing will be required inside of the building by all people at all times (except when eating/drinking in designated areas).
  • VACCINE REQUIREMENT
    • All individuals will be required to show proof of full vaccination each time they enter the EDCJCC by presenting either digital documentation on a smartphone or a physical copy of their vaccination card.
    • Individuals with medical or religious exemptions to vaccinations will be required to show proof of a NEGATIVE Covid-19 PCR test taken within 72 hours of their arrival to the EDCJCC.
    • “Fully vaccinated” means either that 14 days have passed since receiving the second dose of an FDA- or WHO-authorized double-dose vaccine or since receiving the sole dose of an FDA- or WHO-authorized single dose vaccine.
    • This policy is subject to change based on DC and CDC guidelines and the recommendations of our local health advisors. All updates or adjustments to these policies will be communicated via the EDCJCC’s website, on social media and by email.

Ticket Policies (As of 8/6/2021)

  • Patrons who are no longer able to attend a performance will currently be able to donate their tickets, receive a credit for future use, or request a refund for COVID-19 related reasons. Please contact the Ticket Office before your scheduled performance.
  • Single tickets may be exchanged into another performance of the same production for a $10 per order fee, subject to ticket availability. Exchanges to more expensive performances are subject to the difference in price between the two performances. No refunds or credit are given for exchanges to less expensive dates. Fee may be waived for COVID-19 related reasons.
  • All single tickets are subject to a $5 per ticket fee. There is an additional $3 per order fee on phone purchases.
  • Subscribers receive unlimited exchanges within the same price tier, subject to ticket availability. Exchanges to more expensive performances are subject to the difference in price between the performances. No refunds or credit are given for exchanges to less expensive dates.
  • “Free Refill” tickets for subscription package holders can be reserved after the original ticket has been used, within the same price tier and subject to availability. Subscribers will be asked to show their IDs when picking up “Free Refill” tickets.  Benefit does not apply to Flex Pass tickets and cannot be transferred. 
  • Discount offers may not be combined.
  • All patrons must have a ticket.
  • No children under five years of age are admitted to the theater.

Late Arrival Policy

Patrons who have not claimed their tickets as of the scheduled starting time of the show forfeit their original seat assignment and will be reseated into available seats at the discretion of the management at an appropriate break in the show. We do not guarantee that late patrons will be able to claim their original seating assignment at intermission.

Cancellation & Inclement Weather Policy

If a show is cancelled due to inclement weather, that information will be updated on the Box Office phone line, 202.777.3210. Cancellations are rare and are usually decided late in the afternoon for an evening event. When a show is cancelled due to inclement weather, refunds or exchanges will be assessed at that time. Based on availability, tickets will be exchanged for another performance of the same production, or refunded if no alternative date is possible.
If a performance is NOT cancelled, but severe weather interferes with attendance, exchanges may be offered for another performance of the same production, based on availability. Refunds are not offered when an event has taken place.